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YungUnitee Online Courses Professional Development Business Skills Telephone Techniques: Angry Callers

Telephone Techniques: Angry Callers

Created by: HSI - Health & Safety Institute Top Author
988 views Prime
Last Updated 10/2022
English
30-Day Money Back Guarantee
Full Lifetime Access
Finish in
4 min! Run Time
Made for for
Employees
only
No Certificate
Provided
Mobile -
Friendly
Access

Amendment 42-24 Authorized for use 1 January 2025 / Mandatory 1 January 2026

Key Words

business skills business customer service HSI-ej4

Overview

FAQs

Description

Dealing with angry callers can be tough, but these moments are also chances to turn unhappy callers into satisfied, loyal customers.

What this course covers:

  • Why listening matters when handling angry callers
  • Showing sincerity and taking responsibility
  • Finding solutions and fully resolving issues
  • Turning unhappy callers into satisfied customers

Learn to handle difficult calls with confidence, self-paced on Coggno.

System Requirements

See System Requirements in the Coggno Knowledge Base

Frequently Asked Questions

This course is designed for employees who need to complete Telephone Techniques: Angry Callers training

Yes. This course is designed to meet applicable federal requirements and commonly mandated state standards. Always confirm specific state or industry requirements with your local regulations.

The course takes approximately 4 minutes to complete and can be paused and resumed at any time.

No. This course does not include a certificate of completion.

Yes. You can assign this course to individuals or groups using Coggno’s LMS, or purchase multiple seats for your team.

Yes. This course can be exported for delivery in most learning management systems (SCORM compatible).

Yes. The course is fully self-paced and available 24/7.

Yes. This course includes a knowledge check to reinforce learning and verify completion.

Learners have lifetime access from the date of purchase.

Yes. A preview is available so you can review the course format and content before purchasing.

Yes. Content is reviewed and updated as regulations and best practices change.

Yes. This course is available for free with an active Prime Subscription.

Yes. Refund requests can be submitted within 30 days of purchase.
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