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YungUnitee Online Courses Professional Development Business Skills Telephone Etiquette

Telephone Etiquette

Created by: Stone River Elearning
983 views Prime
Last Updated 10/2023
English
30-Day Money Back Guarantee
Full Lifetime Access
Finish in
1h! Run Time
Made for for
Employees
only
Certificate
of Completion
Mobile -
Friendly
Access

Amendment 42-24 Authorized for use 1 January 2025 / Mandatory 1 January 2026

Overview

Included Modules

FAQs

Description

The telephone is one of the main ways customers experience your business, and good etiquette protects both your reputation and your bottom line.

What this course covers:

  • Handling inbound and outbound calls professionally
  • The role of tone of voice in how your message is received
  • Techniques for managing frustrated or difficult callers
  • Building habits that create a productive, service-focused team

Practical skills your staff can use on every call.

System Requirements

See System Requirements in the Coggno Knowledge Base

Telephone Etiquette

Telephone Etiquette
Telephone Etiquette

Etiquette means behaving yourself a little better than is absolutely essential.

Fact: 88% of your customers who stop using your services or products do so because of perceived employee indifference or rudeness.

One of the most common ways our customers interface with employees is through the telephone. Therefore, having an understanding of telephone etiquette will make a large difference to your customers and your profits. Your reputation for service depends on how well your staff handle incoming and outgoing calls. 87% of the message your customers receive on the telephone is through the tonality of the voice they hear. Only 13% of the message they hear are the words used.

Participants will learn the skills to maximize efficiency and enhance output through our Mobile Etiquette course. This will create a productive atmosphere in the company and will affect the whole organization. Recognizing the various techniques used in inbound and outbound calls, along with information of how to treat disrespectful or frustrated callers, makes this laboratory a perfect investment.

Frequently Asked Questions

This course is designed for employees who need to complete Telephone Etiquette training

Yes. This course is designed to meet applicable federal requirements and commonly mandated state standards. Always confirm specific state or industry requirements with your local regulations.

The course takes approximately 60 minutes to complete and can be paused and resumed at any time.

Yes. Learners receive a downloadable certificate upon successful completion, which can be used for compliance records and audits.

Yes. You can assign this course to individuals or groups using Coggno’s LMS, or purchase multiple seats for your team.

Yes. This course can be exported for delivery in most learning management systems (SCORM compatible).

Yes. The course is fully self-paced and available 24/7.

Yes. This course includes a knowledge check to reinforce learning and verify completion.

Learners have lifetime access from the date of purchase.

Yes. A preview is available so you can review the course format and content before purchasing.

Yes. Content is reviewed and updated as regulations and best practices change.

Yes. This course is available for free with an active Prime Subscription.

Yes. Refund requests can be submitted within 30 days of purchase.
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