Providing Great Customer Service
Last Updated 09/2025
English
30-Day Money Back Guarantee
Full Lifetime Access
Finish in
5 min! Run Time
5 min! Run Time
Made for for
Employees
and
Supervisors
Employees
and
Supervisors
Certificate
of Completion
of Completion
Mobile -
Friendly
Access
Friendly
Access
What you'll learn
Explain to customers your product or service
Relate to customer problems and understand why solutions are important
Identify customer requirements and why personalisation counts
Describe why a positive attitude provides a great customer experience
Description
Great customer service shapes sales, customer retention, and reputation, and it takes both critical thinking and people skills.
What this course covers:
- Serving customers in person, on the phone, and online
- Knowing your product or service inside out
- Problem solving for customer issues
- Using personalization and a positive attitude
For anyone who wants to provide service that keeps customers coming back.
System Requirements
See System Requirements in the Coggno Knowledge Base
Providing Great Customer Service
Providing Great Customer Service
Great customer service is crucial to the success of many organisations. It can affect sales, customer retention, and reputation.
Customer service involves helping customers in person, on the phone, and online. This requires both critical thinking and interpersonal skills.
In this course, you’ll learn about some ways you can provide great customer service. You’ll learn about knowing your product or service and problem solving. Additionally, you’ll explore how personalisation and a positive attitude are key to customer service.
Customer service involves helping customers in person, on the phone, and online. This requires both critical thinking and interpersonal skills.
In this course, you’ll learn about some ways you can provide great customer service. You’ll learn about knowing your product or service and problem solving. Additionally, you’ll explore how personalisation and a positive attitude are key to customer service.
Frequently Asked Questions
This course is designed for employees and supervisors who need to complete Providing Great Customer Service training
Yes. This course is designed to meet applicable federal requirements and commonly mandated state standards. Always confirm specific state or industry requirements with your local regulations.
The course takes approximately 5 minutes to complete and can be paused and resumed at any time.
Yes. Learners receive a downloadable certificate upon successful completion, which can be used for compliance records and audits.
Yes. You can assign this course to individuals or groups using Coggno’s LMS, or purchase multiple seats for your team.
Yes. This course can be exported for delivery in most learning management systems (SCORM compatible).
Yes. The course is fully self-paced and available 24/7.
Yes. This course includes a knowledge check to reinforce learning and verify completion.
Learners have lifetime access from the date of purchase.
Yes. A preview is available so you can review the course format and content before purchasing.
Yes. Content is reviewed and updated as regulations and best practices change.
Yes. This course is available for free with an active Prime Subscription.
Yes. Refund requests can be submitted within 30 days of purchase.
OSHA Compliance
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- OSHA 10 Hour Training (6)
- OSHA 30 Hour Training (2)
- PPE (Personal Protective Equipment) (65)
- Slips, Trips & Falls (72)
- Workplace Safety (1001)