Healthcare and social service workers face a greater risk of workplace violence than employees in virtually any other industry. From verbal threats and intimidation to physical assaults, violent incidents in healthcare settings pose a serious threat to the safety and well-being of staff, patients, and visitors — and the consequences can range from physical injury to lasting psychological harm. OSHA recognizes workplace violence as a significant occupational hazard and provides guidelines specifically designed to help healthcare organizations prevent and respond to violent incidents. This course gives healthcare workers the foundational knowledge they need to recognize, prevent, and appropriately respond to workplace violence in their environment.
 
 Learners will explore the definition of workplace violence and the four distinct types recognized by OSHA, gaining a clear framework for understanding the range of behaviors that constitute a threat. The course covers the key risk factors present in healthcare settings that contribute to elevated violence rates, as well as the warning signs that may indicate a situation is escalating. A dedicated section on prevention and de-escalation equips employees with practical, evidence-based techniques for diffusing tense situations before they turn violent and responding effectively when an incident occurs.
 
 Upon completion, healthcare workers will be better prepared to protect themselves and their colleagues and contribute to a safer, more secure work environment.