Navigate Difficult Employee Conversations with Confidence
Last Updated 09/2025
English
30-Day Money Back Guarantee
Full Lifetime Access
Finish in
1h 10 min! Run Time
1h 10 min! Run Time
Made for for
Supervisors
Supervisors
Certificate
of Completion
of Completion
Mobile -
Friendly
Access
Friendly
Access
What you'll learn
Developing an attitude that helps you act confidently and solution-oriented in challenging employee conversations
Responding effectively when your counterpart gives you critical feedback
Handling objections and concerns from the other party in a solution-oriented manner
Dealing confidently with different reactions from employees
Managing emotions effectively and keeping a cool head
Helping your employees regain control of their emotions
Description
Managers often know in advance which conversations with employees will be challenging — whether due to an employee's recent inappropriate behavior or a sudden, unannounced absence. This course helps you approach those conversations with confidence.
What this course covers:
- Why managers hesitate to directly address criticism, and how to move past that hesitation
- The importance of transparent communication and an open attitude in challenging conversations
- How to remain respectful and keep a cool head in difficult situations
- How to enable constructive dialogue and successful conflict resolution
It is ideal for managers who want to handle difficult employee conversations with confidence and professionalism.
System Requirements
See System Requirements in the Coggno Knowledge Base
Navigate Difficult Employee Conversations with Confidence
Navigate Difficult Employee Conversations with Confidence
Let's face it, managers often know in advance which conversations with employees will be challenging. This could be due to an employee's recent inappropriate behavior or perhaps a sudden, unannounced absence. Managers often hesitate to directly address criticism during these talks to avoid upsetting the employee. However, in challenging conversations, transparent communication and an open attitude are essential. Some managers also struggle to remain respectful and keep a cool head in difficult situations, which hinders constructive dialogue and successful conflict resolution.
Frequently Asked Questions
This course is designed for supervisors who need to complete Navigate Difficult Employee Conversations with Confidence training
Yes. This course is designed to meet applicable federal requirements and commonly mandated state standards. Always confirm specific state or industry requirements with your local regulations.
The course takes approximately 70 minutes to complete and can be paused and resumed at any time.
Yes. Learners receive a downloadable certificate upon successful completion, which can be used for compliance records and audits.
Yes. You can assign this course to individuals or groups using Coggno’s LMS, or purchase multiple seats for your team.
Yes. This course can be exported for delivery in most learning management systems (SCORM compatible).
Yes. The course is fully self-paced and available 24/7.
Yes. This course includes a knowledge check to reinforce learning and verify completion.
Learners have lifetime access from the date of purchase.
Yes. A preview is available so you can review the course format and content before purchasing.
Yes. Content is reviewed and updated as regulations and best practices change.
Yes. This course is available for free with an active Prime Subscription.
Yes. Refund requests can be submitted within 30 days of purchase.
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