Handling Difficult Customers
Last Updated 10/2023
English
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Description
Anyone who has worked in customer service knows some customers are hard to please. Handling them with patience and creativity is key to keeping their business.
What this course covers:
- Cultivating a positive attitude under pressure
- Managing internal and external stress
- Listening actively and showing empathy
- Building rapport with customers in person and over the phone
- Adapting to challenging circumstances
Practical techniques you can carry into difficult situations well beyond the front desk.
System Requirements
See System Requirements in the Coggno Knowledge Base
Handling Difficult Customers
Handling Difficult Customers
Remember, customers are always right.
Anyone who has ever worked in customer service can tell you, customers can be blatantly boisterous. Still, if you want to remain in business, you have to deal with them patiently and creatively. Finding techniques that help you win over despondent clients and tame them to your offer is the key to providing incredible customer care – even when you truly need to kick frightful clients to control.
Our Handling Difficult Customers course has the perfect content on how to turn a bad customer service situation into an opportunity to improve your business. By the end of this Course, you will be able to:
- Cultivate a positive attitude
- Manage internal and external stress
- Develop abilities to listen actively and empathize
- Build a rapport with customers in person and over the phone
- Develop strategies to adapt to challenging circumstances
Want to develop skills to adapt to the challenges difficult customers pose and extend these skills to handling difficult people and situations throughout your daily life?
Frequently Asked Questions
This course is designed for employees who need to complete Handling Difficult Customers training
Yes. This course is designed to meet applicable federal requirements and commonly mandated state standards. Always confirm specific state or industry requirements with your local regulations.
The course takes approximately 60 minutes to complete and can be paused and resumed at any time.
Yes. Learners receive a downloadable certificate upon successful completion, which can be used for compliance records and audits.
Yes. You can assign this course to individuals or groups using Coggno’s LMS, or purchase multiple seats for your team.
Yes. This course can be exported for delivery in most learning management systems (SCORM compatible).
Yes. The course is fully self-paced and available 24/7.
Yes. This course includes a knowledge check to reinforce learning and verify completion.
Learners have lifetime access from the date of purchase.
Yes. A preview is available so you can review the course format and content before purchasing.
Yes. Content is reviewed and updated as regulations and best practices change.
Yes. This course is available for free with an active Prime Subscription.
Yes. Refund requests can be submitted within 30 days of purchase.
OSHA Compliance
- Bloodborne Pathogens Training (21)
- Electrical Safety (73)
- Fire Safety Training (50)
- First Aid Training (34)
- Forklift Training (45)
- HazCom (Hazard Communication) (51)
- Lockout/Tagout (LOTO) (24)
- OSHA 10 Hour Training (6)
- OSHA 30 Hour Training (2)
- PPE (Personal Protective Equipment) (65)
- Slips, Trips & Falls (72)
- Workplace Safety (1001)