Handling Customer Complaints
Last Updated 10/2022
English
30-Day Money Back Guarantee
Full Lifetime Access
Finish in
6 min! Run Time
6 min! Run Time
Made for for
Employees
only
Employees
only
No Certificate
Provided
Provided
Mobile -
Friendly
Access
Friendly
Access
What you'll learn
Handle a customer complaint brought directly to a bank employee
Turn a negative experience into a strengthened relationship
Apply a consistent approach to resolving complaints at first contact
Key Words
Description
Customers complain, and when they bring a problem straight to a bank employee it becomes a chance to turn a negative experience into a positive one.
What this course covers:
- Why customer complaints are valuable feedback
- The importance of handling complaints properly
- A step-by-step process for resolving complaints
- Turning dissatisfied customers into loyal ones
For bank staff and supervisors who field customer concerns at the branch.
System Requirements
See System Requirements in the Coggno Knowledge Base
Frequently Asked Questions
This course is designed for employees who need to complete Handling Customer Complaints training
Yes. This course is designed to meet applicable federal requirements and commonly mandated state standards. Always confirm specific state or industry requirements with your local regulations.
The course takes approximately 6 minutes to complete and can be paused and resumed at any time.
No. This course does not include a certificate of completion.
Yes. You can assign this course to individuals or groups using Coggno’s LMS, or purchase multiple seats for your team.
Yes. This course can be exported for delivery in most learning management systems (SCORM compatible).
Yes. The course is fully self-paced and available 24/7.
Yes. This course includes a knowledge check to reinforce learning and verify completion.
Learners have lifetime access from the date of purchase.
Yes. A preview is available so you can review the course format and content before purchasing.
Yes. Content is reviewed and updated as regulations and best practices change.
Yes. This course is available for free with an active Prime Subscription.
Yes. Refund requests can be submitted within 30 days of purchase.
OSHA Compliance
- Bloodborne Pathogens Training (21)
- Electrical Safety (73)
- Fire Safety Training (50)
- First Aid Training (34)
- Forklift Training (45)
- HazCom (Hazard Communication) (51)
- Lockout/Tagout (LOTO) (24)
- OSHA 10 Hour Training (6)
- OSHA 30 Hour Training (2)
- PPE (Personal Protective Equipment) (65)
- Slips, Trips & Falls (72)
- Workplace Safety (1001)