Handling Angry Callers Effectively
Last Updated 03/2025
English
30-Day Money Back Guarantee
Full Lifetime Access
Finish in
30 min! Run Time
30 min! Run Time
Made for for
Employees
only
Employees
only
Certificate
of Completion
of Completion
Mobile -
Friendly
Access
Friendly
Access
What you'll learn
Active Listening Techniques
Staying Calm Under Pressure
The Power of Empathy
Problem-Solving Strategies
De-escalation Techniques
Role-Playing Scenarios
Description
An angry caller is testing two things at once: whether their problem gets solved and whether you stay professional while solving it.
What this course covers:
- Strategies for managing calls with angry customers
- How to resolve difficult calls confidently rather than defensively
- The importance of maintaining professionalism under pressure
- The impact effective resolution has on customer satisfaction
Written for contact centre agents, support staff, and anyone whose role puts them on the phone with frustrated customers.
System Requirements
See System Requirements in the Coggno Knowledge Base
Handling Angry Callers Effectively
Handling Angry Callers Effectively
This course looks at strategies to manage and resolve calls with angry customers confidently and cover the importance of maintaining professionalism and the impact of effective resolution on customer satisfaction.
Frequently Asked Questions
This course is designed for employees who need to complete Handling Angry Callers Effectively training
Yes. This course is designed to meet applicable federal requirements and commonly mandated state standards. Always confirm specific state or industry requirements with your local regulations.
The course takes approximately 30 minutes to complete and can be paused and resumed at any time.
Yes. Learners receive a downloadable certificate upon successful completion, which can be used for compliance records and audits.
Yes. You can assign this course to individuals or groups using Coggno’s LMS, or purchase multiple seats for your team.
Yes. This course can be exported for delivery in most learning management systems (SCORM compatible).
Yes. The course is fully self-paced and available 24/7.
Yes. This course includes a knowledge check to reinforce learning and verify completion.
Learners have lifetime access from the date of purchase.
Yes. A preview is available so you can review the course format and content before purchasing.
Yes. Content is reviewed and updated as regulations and best practices change.
Yes. This course is available for free with an active Prime Subscription.
Yes. Refund requests can be submitted within 30 days of purchase.
OSHA Compliance
- Bloodborne Pathogens Training (21)
- Electrical Safety (73)
- Fire Safety Training (50)
- First Aid Training (34)
- Forklift Training (45)
- HazCom (Hazard Communication) (51)
- Lockout/Tagout (LOTO) (24)
- OSHA 10 Hour Training (6)
- OSHA 30 Hour Training (2)
- PPE (Personal Protective Equipment) (65)
- Slips, Trips & Falls (72)
- Workplace Safety (1001)