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YungUnitee Online Courses Professional Development Business Skills Customer Service Basics

Customer Service Basics

Created by: HSI - Health & Safety Institute Top Author
1,011 views Prime
Last Updated 10/2022
English
30-Day Money Back Guarantee
Full Lifetime Access
Finish in
7 min! Run Time
Made for for
Employees
only
No Certificate
Provided
Mobile -
Friendly
Access

Amendment 42-24 Authorized for use 1 January 2025 / Mandatory 1 January 2026

Key Words

business skills business customer service HSI-ej4

Overview

FAQs

Description

We've all been on the receiving end of bad customer service, but have you ever thought about the ripple effect one bad experience can create? You stop using that particular product or service, or use it less frequently, which means a loss in revenue for that business. Then you mention your lousy experience to someone else, or post about it on social media, which means even more revenue lost for that business. When you work for an organization of any kind, you know that customer satisfaction is paramount to a successful business. Therefore, customer service training is a must. That's what this course is all about. We'll discuss setting and meeting customer expectations and understanding customer needs.

System Requirements

See System Requirements in the Coggno Knowledge Base

Frequently Asked Questions

This course is designed for employees who need to complete Customer Service Basics training

Yes. This course is designed to meet applicable federal requirements and commonly mandated state standards. Always confirm specific state or industry requirements with your local regulations.

The course takes approximately 7 minutes to complete and can be paused and resumed at any time.

No. This course does not include a certificate of completion.

Yes. You can assign this course to individuals or groups using Coggno’s LMS, or purchase multiple seats for your team.

Yes. This course can be exported for delivery in most learning management systems (SCORM compatible).

Yes. The course is fully self-paced and available 24/7.

Yes. This course includes a knowledge check to reinforce learning and verify completion.

Learners have lifetime access from the date of purchase.

Yes. A preview is available so you can review the course format and content before purchasing.

Yes. Content is reviewed and updated as regulations and best practices change.

Yes. This course is available for free with an active Prime Subscription.

Yes. Refund requests can be submitted within 30 days of purchase.
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