Create a Customer Care Team Culture
Last Updated 10/2023
English
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Description
Team culture shapes how your people treat customers. This course shows Team Leaders, Supervisors, and first and second line managers how to shift their team toward a stronger customer care culture.
What this course covers:
- Why team culture matters and what to expect from a customer-focused team
- Influencing your team to welcome customers and go above and beyond
- Helping team members follow up with customers consistently
- A practical method for leading culture change within your team
- Applying the approach to reduce complaints and raise satisfaction
Designed for those new to leading culture change on the front line.
System Requirements
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Create a Customer Care Team Culture
Create A Customer Care Team Culture
Do you want to be able to change the culture of your team as a Team Leader, Supervisor or Manager?
One of the biggest problems Supervisors and Managers face is poor team culture.
This course will teach you how to change your Team’s Customer Care Culture.
Become A More Valuable Manager:
It will also teach you how to do this in an efficient and effective way that will broaden your management skills and increase your value to the organization you work for.
Would You Like to See Your Team:
- Understand your expectations of them?
- Be seen as a customer focused team?
- Reduce number of customer complaints?
- Save time and effort handling unhappy customers?
- Increase customer satisfaction?
- Increase the number of customers?
- Increase team performance?
Who Is This Course For?
The course is designed for beginners and those on the front line like Team Leaders and First and Second Line Managers.
About This Course:
This is one course in a series of culture change courses on specific topics and has been developed and delivered by Stephen Mather who is a leading UK management change consultant, trainer, coach and psychologist.
Stephen is a much sought after Management and Business Change Consultant in the UK and has worked with companies of all sizes spanning a large range of industry sectors.
Stephen is well placed to help guide you through culture change within your team.
So don't delay - start your journey today!
Topics Covered In The Course:
- Why Do You Want To Change Your Team Culture
- What Behavior Will You See In The New Culture
- Influencing Your Team To Welcome Customers
- Helping Your Team To Become More Customer Focused
- Influencing Your Team To Go Above And Beyond
- Influencing Your Team To Follow Up With Your Customer
- Using This Culture Change Method
Join Us
So join us on the other side and learn how to become a successful manager in culture change!
What are the requirements?
- You should be in a role as a Team Leader, Supervisor or a First or Second Line Manager.
- You need access to the internet.
- You should be willing to put into practice the methods and suggestions taught in the course.
What is the target audience?
- This course is for beginners including new Team Leaders, Supervisors and First/Second Line Managers.
- This course is ideal for those who have had little or no training in culture management.
- This course is for those wishing to create a new culture within their teams or change an existing culture.
- This course can help even established Team Leaders and Managers.
- This course is for anyone who is looking to introduce a culture of customer care in a team.
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Frequently Asked Questions
This course is designed for employees who need to complete Create a Customer Care Team Culture training
Yes. This course is designed to meet applicable federal requirements and commonly mandated state standards. Always confirm specific state or industry requirements with your local regulations.
The course takes approximately 60 minutes to complete and can be paused and resumed at any time.
Yes. Learners receive a downloadable certificate upon successful completion, which can be used for compliance records and audits.
Yes. You can assign this course to individuals or groups using Coggno’s LMS, or purchase multiple seats for your team.
Yes. This course can be exported for delivery in most learning management systems (SCORM compatible).
Yes. The course is fully self-paced and available 24/7.
Yes. This course includes a knowledge check to reinforce learning and verify completion.
Learners have lifetime access from the date of purchase.
Yes. A preview is available so you can review the course format and content before purchasing.
Yes. Content is reviewed and updated as regulations and best practices change.
Yes. This course is available for free with an active Prime Subscription.
Yes. Refund requests can be submitted within 30 days of purchase.
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