Call Center Training Essentials
Last Updated 10/2023
English
30-Day Money Back Guarantee
Full Lifetime Access
Finish in
1h! Run Time
1h! Run Time
Made for for
Employees
only
Employees
only
Certificate
of Completion
of Completion
Mobile -
Friendly
Access
Friendly
Access
Description
First call impressions are the new first impressions. This course helps refine your team's phone skills professionally.
What this course covers:
- Refining phone skills to handle clients with confidence
- Improving sales and building stronger customer relationships
- Lowering costs by boosting productivity and performance
- Using metrics and coaching to reach full potential
Because excellent communication is the key to business success.
System Requirements
See System Requirements in the Coggno Knowledge Base
Call Center Training Essentials
Call Center Training Essentials
First call impressions are the new first impressions, and you know what they say about those!
The call center training essentials course, takes all its participants on a journey of professionally refining their phone skills.
This training ultimately helps to up employee confidence in regards to handling clients, improving sales, and building even better relationships with both would be and existing customers.
The course also helps to:
- Lower costs, by improving employee productivity and performance.
- By employing evaluating metrics and coaching, this course ensures that participants are able to reach their full potential, and keep their skill set at an optimum level.
Excellent communication is the key to business success
Frequently Asked Questions
This course is designed for employees who need to complete Call Center Training Essentials training
Yes. This course is designed to meet applicable federal requirements and commonly mandated state standards. Always confirm specific state or industry requirements with your local regulations.
The course takes approximately 60 minutes to complete and can be paused and resumed at any time.
Yes. Learners receive a downloadable certificate upon successful completion, which can be used for compliance records and audits.
Yes. You can assign this course to individuals or groups using Coggno’s LMS, or purchase multiple seats for your team.
Yes. This course can be exported for delivery in most learning management systems (SCORM compatible).
Yes. The course is fully self-paced and available 24/7.
Yes. This course includes a knowledge check to reinforce learning and verify completion.
Learners have lifetime access from the date of purchase.
Yes. A preview is available so you can review the course format and content before purchasing.
Yes. Content is reviewed and updated as regulations and best practices change.
Yes. This course is available for free with an active Prime Subscription.
Yes. Refund requests can be submitted within 30 days of purchase.
OSHA Compliance
- Bloodborne Pathogens Training (21)
- Electrical Safety (73)
- Fire Safety Training (50)
- First Aid Training (34)
- Forklift Training (45)
- HazCom (Hazard Communication) (51)
- Lockout/Tagout (LOTO) (24)
- OSHA 10 Hour Training (6)
- OSHA 30 Hour Training (2)
- PPE (Personal Protective Equipment) (65)
- Slips, Trips & Falls (72)
- Workplace Safety (1001)