Banking Phone Calls
Last Updated 10/2022
English
30-Day Money Back Guarantee
Full Lifetime Access
Finish in
5 min! Run Time
5 min! Run Time
Made for for
Employees
only
Employees
only
No Certificate
Provided
Provided
Mobile -
Friendly
Access
Friendly
Access
What you'll learn
Handle banking telephone calls efficiently and courteously
Use each call to build or strengthen a customer relationship
Resolve caller needs quickly without sacrificing accuracy
Key Words
Description
Every phone call is a chance to build a new customer relationship or strengthen an existing one, so callers should get a fast, efficient experience.
What this course covers:
- Why callers expect speed, efficiency and a quick resolution
- Making a strong first impression over the phone
- Handling urgent problems and information requests
- Turning routine calls into stronger customer relationships
For bank staff who handle inbound customer phone calls day to day.
System Requirements
See System Requirements in the Coggno Knowledge Base
Frequently Asked Questions
This course is designed for employees who need to complete Banking Phone Calls training
Yes. This course is designed to meet applicable federal requirements and commonly mandated state standards. Always confirm specific state or industry requirements with your local regulations.
The course takes approximately 5 minutes to complete and can be paused and resumed at any time.
No. This course does not include a certificate of completion.
Yes. You can assign this course to individuals or groups using Coggno’s LMS, or purchase multiple seats for your team.
Yes. This course can be exported for delivery in most learning management systems (SCORM compatible).
Yes. The course is fully self-paced and available 24/7.
Yes. This course includes a knowledge check to reinforce learning and verify completion.
Learners have lifetime access from the date of purchase.
Yes. A preview is available so you can review the course format and content before purchasing.
Yes. Content is reviewed and updated as regulations and best practices change.
Yes. This course is available for free with an active Prime Subscription.
Yes. Refund requests can be submitted within 30 days of purchase.
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