3 Stepchange Referring a Tenant
Last Updated 02/2025
English
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Finish in
20 min! Run Time
20 min! Run Time
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Employees
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Employees
only
Certificate
of Completion
of Completion
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What you'll learn
Referrals to StepChange Debt Charity
Assisiting a call to StepChange
Customer's Journey
StepChange Debt Charity
Description
Knowing when and how to refer a tenant for debt help is a skill in itself. This module explains the procedure for referring a customer or tenant to the debt charity StepChange.
It walks through the referral process step by step so staff can connect tenants to expert debt support quickly and appropriately.
Part of the StepChange series, for housing officers and frontline staff who work with tenants in financial difficulty.
System Requirements
See System Requirements in the Coggno Knowledge Base
3 Stepchange Referring a Tenant
3 Stepchange Referring a Tenant
This looks at the procedure for referring a customer or tenant to the charity.
Frequently Asked Questions
This course is designed for employees who need to complete 3 Stepchange Referring a Tenant training
Yes. This course is designed to meet applicable federal requirements and commonly mandated state standards. Always confirm specific state or industry requirements with your local regulations.
The course takes approximately 20 minutes to complete and can be paused and resumed at any time.
Yes. Learners receive a downloadable certificate upon successful completion, which can be used for compliance records and audits.
Yes. You can assign this course to individuals or groups using Coggno’s LMS, or purchase multiple seats for your team.
Yes. This course can be exported for delivery in most learning management systems (SCORM compatible).
Yes. The course is fully self-paced and available 24/7.
Yes. This course includes a knowledge check to reinforce learning and verify completion.
Learners have lifetime access from the date of purchase.
Yes. A preview is available so you can review the course format and content before purchasing.
Yes. Content is reviewed and updated as regulations and best practices change.
Yes. This course is available for free with an active Prime Subscription.
Yes. Refund requests can be submitted within 30 days of purchase.
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